FAQ

Popular topics

How can I verify my account?

Although you can continue to buy and sell on ZiBox even if your account isn’t verified, in order to chat you need to verify your profile. Doing this generates trust from buyers and sellers.

Follow these steps to verify your account:

Go to your profile
Tap the "Build Trust" button that appears under your profile picture
Follow the instructions in the app

If you are trying to verify your profile via the verification email, you will usually receive the email within a couple of minutes of requesting it, but keep in mind that it may take up to 45 minutes. Also, make sure to check your spam folder. If you still haven’t received the email, please send a new request.

Why are my products listed in one place although I live in another location?

Before you post a product, check your phone's settings and make sure ZiBox has access to your GPS so it's listed in your neighborhood. Don't worry, we will never show your exact address!

If you want to change a product's location, follow these steps:

If you're using an iPhone:

Go to the item you want to edit (you'll find it in your profile's “Selling” tab, or you can locate it using the search feature)
Tap the pencil icon in the bottom right corner
Tap "Location"
Select your preferred location by searching for an address or finding it on the map
Tap "Set Location"
Tap “Update”

If you're using Android:

If you want to change a product's location, you may delete the item and re-post it from the location where you want it to be listed.

Why was my product discarded?

You can buy and sell almost anything on ZiBox, but there are a few exceptions. Make sure you're not attempting to post something that's on our list of prohibited items or posting the same product repeatedly as those will be automatically discarded.

If your item has been discarded but you haven't posted it repeatedly and it's not on the list of prohibited items, please get in touch with our Customer Care team so they can review your listing.

Follow these steps:

If you're using the ZiBoxweb website:

Make sure you're logged in
Go to our FAQ section by tapping the "FAQ" link at the bottom of the page
Tap "Tech support & bug reports" at the bottom of the FAQ page
Select a subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly!

If you're using an iPhone:

Make sure you're logged in
Go to your profile and tap the wheel icon in the upper right corner
Tap "Help"
Tap "Tech support & bug reports" at the bottom of the FAQ page
Select a subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly!

If you're using Android:

Make sure you're logged in
Go to the homepage and tap the three bars in the upper left corner
Tap "Help"
Tap "Tech support & bug reports" at the bottom of the FAQ page
Select a subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly!

How can I find products I posted?

Check your profile to make sure your product is live on ZiBox and hasn't been automatically discarded for being a prohibited item
Check your email inbox (don't forget the spam folder!) to make sure your item hasn't been discarded
If you've checked your inbox and profile, and your item hasn't been discarded, be patient. It will be live on ZiBox shortly!

Adding a title and a detailed description will make it easier for prospective buyers to find your listings. To edit an item, follow these steps:

Go to the item you want to edit (you'll find it in your profile's “Selling” tab, or you can locate it using the search feature)
Tap the pencil icon in the bottom right corner
Make changes
Tap “Update” and you’re good to go!

I got a chat notification but I can't see my chats

Check if you're logged into this same account on another device or on the ZiBox website as we don't support usage on multiple devices at once
You may have received this chat on another ZiBox account that you are currently not signed into
You may have received a push notification related to ZiBox updates, together with a popup when you opened the app
Make sure you are using the latest version of the app as we are continually making fixes and improvements based on users' feedback

My images aren’t being posted in the right order

A technical issue may cause images to be shuffled and posted in a different order than you have added them to your listing. We are working to resolve this, so make sure to keep your version of the ZiBox app updated in order to receive a fix as soon as it’s launched.

I am seeing the same items repeatedly

We are experiencing a glitch where some users are seeing some repeated items. We are currently working on fixing this issue so it will be solved shortly.

I am seeing a "not found" message when trying to access my items

We are experiencing a glitch where some Android users are seeing an error message saying the product was not found when accessing their items. This issue has been fixed with the last update. Please, make sure you have the latest version of ZiBox installed (v1.8.4).

What are the guidelines to buy and sell safely on ZiBox?

ZiBox’s number one priority is and will always be our users’ safety and satisfaction. We want you to have a great experience buying and selling on ZiBox, so take a look at the tips below before you start hunting for a laptop or list that bike you never use anymore:

There are millions of great deals on ZiBox, but be wary of items with unrealistically low prices, catalog photos, or other photos that obviously haven’t been taken by the user. If it seems too good to be true, it probably is.
Always check a seller’s profile page (the same goes for potential buyers).
If you have any doubts about a user’s authenticity, find another seller/buyer. There are millions of them on ZiBox!
Always meet in person to complete a transaction and choose a public place – like a coffee shop, supermarket or mall – to exchange payment and items.
The best way to complete a transaction is to exchange the item and pay at the same time. Never transfer funds or use a debit card/check to pay someone in advance.
Make sure information on the condition of the item, price and payment method is clearly outlined and agreed upon prior to meeting.
Before paying for something and completing the transaction, inspect the item and check that everything matches the seller’s description.
Never give out your personal financial information to make or accept a purchase.
Avoid certified/cashier checks and money orders.
Test an item to make sure that it works properly before purchasing it, especially if you’re purchasing electronics, a car, a bike, or something similar. Note: When purchasing vehicles, always verify the vehicle identification number (VIN) and consult third party sources that can check the vehicle’s history for theft, damage and identification.
If you think you are a possible victim of a fraudulent or offensive user on our app, please report this user immediately so we can investigate further and take appropriate action.
ZiBox’s app has been downloaded millions of times with millions of items posted for sale. The vast majority of ZiBox’s users are trustworthy and online classifieds have been used securely in the U.S. and around the globe for decades. Even so, always take the proper precautions, as you should anytime you buy or sell online.

What's ZiBox?

ZiBox’s free mobile app is an incredibly fast and easy way to buy and sell secondhand stuff in your own neighborhood. ZiBox helps you turn unwanted items around your house into cash, plus find great deals on a wide variety of cool items nearby, from electronics and video games to children’s toys, sneakers and fashion accessories. With ZiBox, you can literally post an item for sale in seconds, plus browse what’s for sale in your area, and chat instantly and privately with other buyers and sellers. We’ve got cutting-edge features like image recognition so you don’t even have to add a title to your post!

It’s easy to get started. Just:

Download ZiBox on your smartphone from either the Google Play Store (for Android) or the App Store (for iPhone).
Sign up with ZiBox by providing a valid email address, a password and a photo and get shopping!

We think you’ll love ZiBox as much as we do. Our millions of users across the country already do.

ZiBox. Will it be added?

We appreciate all user feedback and we use it to make improvements and your experience with ZiBox more positive. Millions of users across the U.S. love ZiBox and we’re constantly working hard to make it even better and more fun.

Is l ZiBox free?

Yes! ZiBox is 100% free and doesn’t charge sellers a fee for listing their items. We don't take a percentage of our users' sales either. We just want you to have fun buying and selling.

Will ZiBox publish my address?

No. What's special about ZiBox is that you can buy or sell secondhand items in your neighborhood or nearby. The location that’s shown in your ad is always approximate, and never an exact address, so it's totally safe for you.

Both iPhone and Android users have the option to displaying a more exact or approximate location. To enable this option:

Go to your profile
Tap the wheel icon in the upper right corner
Select "Location"
From there you can select whether you want other users to see a more precise address or an approximate location

How do I list an item on ZiBox?

You have stuff you don’t need anymore and want to make some money, right? Well, you’re in the right place!

All you have to do is download the app, create a profile and tap the Camera icon. Select a picture from your gallery or take a featured photo that clearly shows the item. Set a reasonable price or leave it as negotiable and tap the “Done" button.

To upload additional photos, a title, a description or a category, tap “Add more details”.

You can list as many items as you want!

Please note that the item description cannot include personal information such as:

Phone number
Email address
Postal address
Web addresses (URLs)

While we allow professional sellers to use ZiBox, our platform is meant for local buying and selling between individuals.

Does ZiBox have a Windows Phone or Kindle Fire app?

The ZiBox app is currently available only on Android and iOS. If you have a Windows Phone or Kindle Fire, you can use the ZiBox website through your phone’s browser to find items near you, chat with buyers and sellers and sign up or log into your account.

I can't sign up

If you're experiencing issues while creating a ZiBox account, try these steps to troubleshoot:

Make sure you're using the latest version of the ZiBox app and that you have good wi-fi or network signal. Close the app and re-launch it.
Make sure you don't already have an account created with the same email address.
Make sure the password you're attempting to set is between 4 and 20 characters.
• If you're signing up through Facebook, make sure you're allowing ZiBox access to your email and other requested details.
If you're signing up through Google, make sure you're entering the correct email and password for your Google account.

Why are my products listed in one place although I live in another location?

Before you post a product, check your phone's settings and make sure ZiTrade has access to your GPS so it's listed in your neighborhood. Don't worry, we will never show your exact address!

If you want to change a product's location, follow these steps:

If you're using an iPhone:

Go to the item you want to edit (you'll find it in your profile's “Selling” tab, or you can locate it using the search feature)
Tap the pencil icon in the bottom right corner
Tap "Location"
Select your preferred location by searching for an address or finding it on the map
Tap "Set Location"
Tap “Update”

If you're using Android:

If you want to change a product's location, you may delete the item and re-post it from the location where you want it to be listed.

Why was my product discarded?

You can buy and sell almost anything on ZiTrade, but there are a few exceptions. Make sure you're not attempting to post something that's on our list of prohibited items or posting the same product repeatedly as those will be automatically discarded.

If your item has been discarded but you haven't posted it repeatedly and it's not on the list of prohibited items, please get in touch with our Customer Care team so they can review your listing. Follow these steps:

If you're using the ZiBox website:

Make sure you're logged in
Go to our FAQ section by tapping the "FAQ" link at the bottom of the page
Tap "Tech support & bug reports" at the bottom of the FAQ page
Select a subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly!

If you're using an iPhone:

Make sure you're logged in
Go to your profile and tap the wheel icon in the upper right corner
Tap "Help"
Tap "Tech support & bug reports" at the bottom of the FAQ page
Select a subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly!

If you're using Android:

Make sure you're logged in
Go to the homepage and tap the three bars in the upper left corner
Tap "Help"
Tap "Tech support & bug reports" at the bottom of the FAQ page
Select a subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly!

How can I find products I posted?

Check your profile to make sure your product is live on ZiTrade and hasn't been automatically discarded for being a prohibited item
Check your email inbox (don't forget the spam folder!) to make sure your item hasn't been discarded
If you've checked your inbox and profile, and your item hasn't been discarded, be patient. It will be live on ZiTrade shortly! Adding a title and a detailed description will make it easier for prospective buyers to find your listings. To edit an item, follow these steps:
- Go to the item you want to edit (you'll find it in your profile's “Selling” tab, or you can locate it using the search feature)
- Tap the pencil icon in the bottom right corner
- Make changes
- Tap “Update” and you’re good to go!

I got a chat notification but I can't see my chats

Here are a few quick things you can try that may resolve this issue:

Check if you're logged into this same account on another device or on the ZiTrade website as we don't support usage on multiple devices at once
You may have received this chat on another ZiTrade account that you are currently not signed into
You may have received a push notification related to ZITrade updates, together with a popup when you opened the app
Make sure you are using the latest version of the app as we are continually making fixes and improvements based on users' feedback

Do I have to list my products on Facebook?

No way! This feature is totally optional. The “Share my Product on Facebook” feature is located at the bottom of the “Sell” page. Just uncheck this option before tapping “Sell” and your item will NOT be shared on Facebook.

What can I buy and sell on ZiTrade? What's prohibited?

On ZiTrade, you can buy and sell almost anything: new and used products, handmade items and crafts, gift cards... But there are a few exceptions.

ZiTrade prohibits the sale or publication of any illegal products in terms of the law, statute or regulation to local, state, provincial, national, or international law.

Here are a few examples of things that aren't allowed:

Pets and animals
Weapons and related items
Photos that don't clearly show the item
Products that infringe copyright or trademark laws
Perishable items (food, for example)
Advertising
Photos or text containing a reference to another website, app or merchandise
Defective or poor quality items
Items in violation of good manners, law or legal restrictions
Products that are published as “free” but with no intention of giving them away for free
Items that do not have a realistic price

Other products that are specifically prohibited:

Weapons and related items (such as firearms, firearm parts and magazines, ammunition, BB and pellet guns, tear gas, stun guns, switchblade knives, and martial arts weapons)
Live animals and pets
Alcoholic beverages
Blood, body fluids or body parts
Burglary tools
Counterfeit currency, coins and stamps
Counterfeit products
Electronic surveillance equipment
Seized goods
Government and transit uniforms, IDs and licenses
Illegal drugs and drug paraphernalia, vitamins or protein supplements
All types of illegal services and products
Hazardous materials
Fireworks, destructive devices and explosives
Identity documents, personal financial records and personal information (in any form, including mailing lists)
Products that encourage or facilitate illegal activities
Lottery tickets and slot machines
Obscene material and all types of pornography
Images or photos that contain frontal nudity
All types of offensive material
Pesticides
Badges and uniforms pertaining to police and other security forces
Prescription drugs and medical devices
Recalled items
Sexually suggestive clothing including but not limited to underwear, lingerie, bathing suits and erotic costumes
Stocks and other securities
Stolen property
Tobacco products
Used cosmetics

Why isn't my product published yet?

Check your profile to see if your product has been posted. If it hasn’t, make sure your product isn’t on the list of Prohibited Items, and if everything is OK, just be patient! The posting process may take several minutes.

If it’s been over forty minutes since you posted it and you still don't see your listing, there may have been a product or publication problem.

How do I buy on ZITrade?

Are you a deal hunter? ZiTrade is the app for you! We have lots of cool stuff to buy!

Buying on ZiTrade is very easy:

Explore the different categories or browse the home page for interesting items. When you see something you like, tap the item and start a chat with the seller by tapping the chat button at the bottom of the item’s photo.
Or, you can tap the “Search” icon (look for the magnifying glass) and enter the name of the product you want to buy.
When you find the item you’re looking for, chat with the seller to learn more about the product or to make an offer. After that, it's up to you and the seller to agree on a price and where to meet up to carry out the exchange.

How do I chat with other buyers/sellers?

Once you’ve found what you’re looking for, it’s very easy to ask the seller a question or chat about other items they’ve listed. To initiate a chat, just tap the chat button at the bottom of the item’s photo.

If you've posted something for sale, buyers will contact you through the ZITrade chat to make an offer, ask questions or arrange to meet up. We will send you a push notification or email to let you know you have a new message, and it will also be indicated in the ZiTrade app or website. You can then access the chat section to continue the conversation.

If someone asks you to provide your email address, phone number, address, etc., be alert. For safety reasons, we recommend keeping all conversations in the ZITrade chat and not switching to text or email, as fraudulent users often ask you to leave the ZiTrade chat.

Payment between buyer and seller

ZiTrade provides an online platform where users advertise and search for a variety of goods and services. However, the interaction and negotiations between buyers and sellers are the sole responsibility of the parties involved. Because of this, ZiTrade cannot provide refunds or assist with disputes.

We recommend buyers and sellers meet in person and that transactions take place only after the buyer inspects the item. Otherwise, use a secure payment method such as PayPal. Always avoid cashier checks, Western Union and other kinds of wire transfers.

Is shipping items allowed?

For safety reasons, we discourage ZiTrade sellers from shipping their items to buyers, as well as paying for items in advance and receiving them via shipment.

We strongly encourage buyers and sellers to meet in person to exchange the item and cash payment. Choose a public place like a coffee shop, supermarket or mall to complete the transaction and pay in cash, avoiding money orders and certified checks.

How do I let other users know I've sold my item?

When you've sold an item, mark it as sold to let other users know it's no longer available! Just follow these simple steps:

Go to your profile
In the "Selling" tab, tap the item you've sold
Tap the "Mark as Sold" button at the bottom of the screen

If you want to make your item available again, you can mark it as available by following these steps:

Go to your profile
In the "Sold" tab, tap the item you want to mark as available
Tap the "Sell It Again" button at the bottom of the screen
Confirm by tapping "Ok" or "Sell it again"

How do I report a user? I've been scammed or harassed

We're sorry to hear you've been a possible victim of a fraudulent or offensive user on our app. Please report this user so we can investigate further and take appropriate action.

Go to the user's profile
Tap the three dots in the upper right corner
Select "Report User"
Choose one of the reasons and add an optional comment
Press send and we'll receive your report and look into it

If you need information about a ZiTrade user for a police investigation, send us an email to info@ziboxapp.com and we will gladly cooperate by providing all relevant details. Please note we may take up to 72 hours to respond to your inquiry. Reports about fraudulent users must be made through the procedure detailed above.

What do the symbols in the ZiTrade app mean?

We use several different icons and symbols throughout the app in order to provide you with useful information. Here’s a breakdown of what they mean:

Check marks in chat: One check mark means the message has been delivered. Two check marks mean the message has been read.
Eye symbol in product listing: The eye symbol in a product’s detail page indicates how many times an item has been viewed by potential buyers.

How do I unblock a user?

If you blocked a user but have changed your mind and wish to allow further contact, you can unblock them by following these simple steps.

If you're using an Android phone:

Go to the "Blocked users" tab in the chat
Tap "Unblock" for each user you want to unblock

Alternatively:

In the blocked user's profile, tap the three dots in the upper right corner
Select "Unblock User"

If you're using an iPhone:

Go to the "Blocked users" tab in the chat
Tap "Unblock" in the upper right corner
Select the users you want to unblock
Tap the "Unblock" button at the bottom of the page

Alternatively:

In the blocked user's profile, tap the three dots in the upper right corner
Select "Unblock User"

How do I activate notifications for new messages?

If your notifications are active, we'll let you know when another user sends you a message. Here's how to make sure they're active:

If you're using an iPhone:

From your phone's settings:

Go to your phone's Settings
Scroll down and tap "ZiTrade"
Tap "Notifications"
Make sure the "Allow notifications" toggle is activated (it should be green)

From the ZiTrade app:

When you sign up:

After creating an account, a popup titled "Message notifications" will appear
Tap "Yes, notify me"
Tap "OK"

When you post a product:

After posting a product, a popup titled "Sell Faster" will appear
Tap "Yes, notify me"
Tap "OK"

When you start to chat with someone:

After starting to chat, a popup titled "Don't miss a reply" will appear
Tap "Yes, Activate"
Tap "Notifications"
Make sure the "Allow notifications" toggle is activated (it should be green)

If you're using Android:

From your phone's settings:

Go to Applications (can also be called Apps or Application manager)
Scroll down and tap "ZiTrade"
Make sure the "Show notifications" option is activated (box is checked). If this box isn't checked, you won't receive any notifications from ZiTrade even if you have vibration, light or sound activated in the ZiTrade app.

Alternatively, some Android phones have a Notifications settings section where you can adjust how you want to receive notifications.

Android users can also adjust how they receive notifications in the ZiTrade app:

Go to your profile
Tap the wheel icon in the upper right corner
Tap "Notifications"
Adjust how you want to receive notifications (light, sound or vibration)

Can I bump up my listing to the top?

We don’t currently offer the option to refresh listings or bump them to the top. However, keep in mind that buyers also use filters and search by keyword to find items, so make sure your product has a title and a detailed description that will help it be found by potential buyers!

Can I send images and attachments by chat?

We don’t currently offer the option to send photos, videos or other attachments by chat. If a buyer is requesting more images of your product, we recommend editing your listing to add them.

Is ZiTrade going to add more categories?

We’re constantly making updates to the app so more categories may be added in the future. In the meantime, select the category that fits the best or place your product in the “Other” category.

Keep in mind that buyers also use filters and search by keyword to find items, so make sure your product has a title and a detailed description that will help it be found by potential buyers!

How can I rate a buyer/seller?

This feature is not currently available on ZiTrade, but it’s in development. Make sure to keep your version of the ZITrade app updated in order to receive this new feature as soon as it’s launched.

Can I post a product from my computer?

We don’t currently offer the option to post items from your computer through the ZiBox website. In order to post a product, you must use the ZiTrade app for iOS or Android. However, you can use the ZiTrade website to browse for items, chat with buyers and sellers and sign up or log into your account.

How can I see who favorited my items or what products they liked?

If a buyer favorites your product, we will send you an informative push notification which you can also see in your notification center and the buyer may contact you through the ZiTrade chat if they finally decide to purchase the product.

Follow these steps to access your notification center:

If you're using an iPhone:

Tap the bell icon in the lower right of the app

If you're using Android:

Tap the three bars in the upper left corner of the main screen
Tap "Notifications"

How many views does my item have?

You can find out how many potential buyers have seen your product by following these steps:

Go to the “Selling” tab in your profile
Tap the product
Tap the "More info" button at the top of the screen
The number of views will appear together with an eye symbol

A user I was chatting with has deleted their account. What does this mean?

You may occasionally find someone you’re chatting with has a deleted account and you can’t continue the conversation. This may be due to the user deciding to delete their ZiTrade profile or to the user being fraudulent and their account being blocked by the ZiTrade team for safety reasons. In both cases, we recommend finding an alternative buyer or seller.

Should I accept certified checks from other users?

If you’re contacted by a user requesting that you communicate via email or text and saying they will send you a certified check, be alert. This request is a common scam. Please report and block this user so we can take appropriate action, and consider other buyers who are willing to use ZiTrade chat and pay in cash. Like the authorities, we recommend not cashing or depositing certified checks you may have received from users. We are constantly working to make buying & selling on ZiTrade even safer!

How can I change the app's language?

The ZiTrade app uses the same language it detects in your device's language settings. If you wish to use ZiTrade in a different language, you can change the language your device uses and the app will adjust accordingly.

I can't log in

If you're experiencing issues while logging in to your ZiTrade account, try these steps to troubleshoot:

• Make sure you're using the latest version of the ZiTrade app and that you have good wi-fi or network signal. Close the app and re-launch it.
Make sure you're not attempting to sign up instead of logging in.
Make sure you're logging in with the same service you signed up with (email, Facebook or Google).
If you're logging in with your email address, make sure you're entering it correctly.
If you're logging in with your email address, make sure you're entering your password correctly. Tap the eye icon in the password field to check it.
If you're logging in with your email address, try resetting your password by tapping the "Forgot your password?" link under the login form. Make sure to enter the same email you used when you signed up.

How do I report a bug?

In order to get in touch with our Customer Care team, follow these steps:

If you're using the ZiBox website:

Make sure you're logged in
Go to our FAQ section by tapping the "FAQ" link at the bottom of the page
Tap "Tech support & bug reports" at the bottom of the FAQ page
Select a subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly!

If you're using an iPhone:

Make sure you're logged in
Go to your profile and tap the wheel icon in the upper right corner
Tap "Help"
Tap "Tech support & bug reports" at the bottom of the FAQ page
Select a subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly!

If you're using Android:

Make sure you're logged in
Go to the homepage and tap the three bars in the upper left corner
Tap "Help"
Tap "Tech support & bug reports" at the bottom of the FAQ page
Select a subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly!

A product I was interested in is no longer available. What does this mean?

If a product you were chatting about is no longer available, it has been removed from ZiTrade by its seller and is not for sale anymore. We recommend finding an alternative product.

My product has an "automatically generated title". What does this mean?

When your product has an automatically generated title, it means we've used our cutting-edge image recognition technology to automatically write a title for your item.

If you'd like to change the title that was generated, you can do that by editing your listing. Here's how to do it:

Go to the item you want to edit (you'll find it in your profile's “Selling” tab, or you can locate it using the search feature)
Tap the pencil icon in the bottom right corner
Make changes
Tap “Update” and you’re good to go!

A user I was chatting with has an "account pending moderation". What does this mean?

You may occasionally find a user you're chatting with is marked as "account pending moderation". This means this users' account is under review by the ZiTrade team. We recommend keeping our safety tips in mind or finding an alternative buyer or seller.

Why does my product's page look different from everyone else's?

When you are viewing your own product, you will see different options than when you're viewing someone else's. You will see a "Mark as sold" button and editing options, as well as the option to create a free commercial for your item.

Rest assured, potential buyers who visit your product will see a chat button that they can tap in order to start a conversation if they're interested in your item.

Why was a chat started when I favorited an item?

When you mark a product as a favorite, ZiTrade automatically starts a chat to let the seller know that you've liked their product. To turn off this feature, make sure your app is updated to the latest version.

What is the notification center?

The notification center (accessed by tapping the bell icon in the bottom left of the app) is where you can see all the notifications related to your activity on ZiTrade.

How can I filter my search?

If you're looking for specific items, you can use our filters to narrow down your search. Tap the slider icon in the upper right corner of the main screen to access the filters: location change, category selection, distance, price, date when the product was posted and the order in which you want to see products.

How do I give away a product?

You can now give away items for free! Just tap "Sell Your Stuff", take a picture of your item and set the price to "Free".

If you want to give away an item that you had listed as negotiable or with a set price, edit your product and use the toggle to set it as "Free".

To find items that people near you are giving away for free, access the filters through the icon on the upper right corner of the main screen and under Categories select "Free Stuff" and finish by tapping "Save filters".

What are the ZiTrade Terms & Conditions?

You can read the full ZiTrade Terms & Conditions here and our Privacy Policy here.

How can I access someone else's profile?

Visit someone's profile if you'd like to see everything they have for sale or just find out a bit more about them. To access their full profile, tap the profile picture that is included in their items' information.

What can I do if a user isn’t responding to my chats?

If you’ve contacted a user by chat but they’re not responding, be patient. They might check the app in a while and get back to you soon. If it’s been a few days and they’re still not responding, we recommend finding another item to buy or another buyer for your item, as the user may be inactive or the item might have been sold. Please keep in mind that the ZiTrade team is not able to intervene in order to facilitate the conversation.

How can I verify my account?

Although you can continue to buy and sell on ZiTrade even if your account isn’t verified, in order to chat you need to verify your profile. Doing this generates trust from buyers and sellers.

Follow these steps to verify your account:

Go to your profile
Tap the "Build Trust" button that appears under your profile picture
Follow the instructions in the app

How do I delete my account?

We certainly don’t want to see you go, and we’d love to know what we can do to improve your ZiTrade experience. Please shoot us an email at info@ziboxapp.com with your comments, as we read them all and use them to make our app better!

If you've made up your mind about deleting your account, our Customer Care team can take care of your request. In order to verify you're the account's owner, we need you to log in to ZiTrade and send us your request to permanently delete your account through the contact form in the app. Follow these steps:

If you're using the zibox website:

Make sure you're logged in
Go to our FAQ section by tapping the "FAQ" link at the bottom of the page
Tap "Tech support & bug reports" at the bottom of the FAQ page
In the contact form, select "Edit or delete profile" as the subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly in order to carry out your request

If you're using an iPhone:

Make sure you're logged in
Go to your profile and tap the wheel icon in the upper right corner
Tap "Help"
Tap "Tech support & bug reports" at the bottom of the FAQ page
• In the contact form, select "Edit or delete profile" as the subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly in order to carry out your request

If you're using Android:

Make sure you're logged in
Go to the homepage and tap the three bars in the upper left corner
Tap "Help"
Tap "Tech support & bug reports" at the bottom of the FAQ page
In the contact form, select "Edit or delete profile" as the subject and add a message
Tap the "Send" button
Our Customer Care team will be in touch shortly in order to carry out your request

Where can I see all the items I've published?

ZiTrade is user-friendly, so you can easily see your products. Go to your profile and your items will be listed in three sections: “Selling”, “Sold” and “Favorites”, where you can bookmark items you have your eye on.

How do I delete items I've uploaded?

If you want to delete an item you've uploaded, follow these steps:

Go to your profile and tap the item you want to delete
Tap the "More info" button at the top
Tap the three dots in the upper right corner
Tap "Delete Product"

Remember, deleting a product is final, so be careful!

Please note that deleting commercials associated to your listing is not possible at this time.

How do I edit a listing?

You can edit listings to add or change photos, provide a title (or edit the automatically generated title), description, category and price. Follow these steps:

Go to the item you want to edit (you'll find it in your profile's “Selling” tab, or you can locate it using the search feature)
Tap the pencil icon in the bottom right corner
Make changes
Tap “Update” and you’re good to go!

How do I change my password?

Follow these steps to change your password.

If you're using an iPhone:

Go to your profile
Tap the wheel icon in the upper right corner
Tap “Password”
Enter your new password and tap "Change password" to save your changes

If you’re using an Android:

Go to your profile
Tap the wheel icon in the upper right corner
Tap “Password”
Enter your new password and tap the check mark in the upper right corner

How do I edit my user profile?

Want to change something in your user settings? No problem!

If you’re using an iPhone:

Go to your profile
Tap the wheel icon in the upper right corner
Change your photo, username, location or password
Save your changes

If you’re using an Android phone:

Go to your profile
Tap the wheel icon in the upper right corner
Change your photo, username, location or password
Save your changes by tapping the check mark icon in the upper right corner

Please note that changing your email address and deleting your profile picture aren't possible at this time.

How do I change my location?

You can change your location by following these simple steps:

Go to your profile and tap the wheel icon in the upper right corner.
Select "Location"
You can choose to display your approximate or exact location here
You can also change your location to another one by typing the city's name or zip code in the search box
When you’re where you want to be, tap the "Set Location" button at the bottom of the screen to save your changes

How do I delete chat messages?

Deleted chats are removed from your list of chats but will reappear if there is new activity in the conversation. To delete chat messages, follow these simple steps:

If you're using an Android phone:

Delete a chat from the list of chats:

Press and hold the chat you want to delete
Tap the trash can icon in the upper right corner
Tap "Delete"

Delete a conversation from within the chat:

Tap the three dots in the upper right corner of the chat
Select "Delete Chat"
Tap "Delete"

If you're using an iPhone:

Delete a chat from the list of chats:

Tap "Delete" in the upper right corner
Select the chats you want to delete
Tap the "Delete" button

Delete a conversation from within the chat:

Tap the three dots in the upper right corner of the chat
Select "Delete"
Tap "Delete"

Please note deleting chats is final and they can't be recovered unless the other person in the conversation sends a new message.

How do I report an item?

If you see a product that violates ZiTrade's rules or is offensive, you can report it so we can investigate and take appropriate action:

Go to the product's detail page
Tap the "More info" button at the top
Tap the 3 dots in the upper right corner
Tap "Report Product"

How do I block a user?

You can block users to avoid any further contact with them. Follow these simple steps to block a user.

To block within the chat:

Tap the conversation with the user you want to block
Tap the 3 dots in the upper right corner
Tap "Block User"

To block from a user's profile page:

Tap an item the user is selling
Tap their username and you will be on that user's profile page
Tap the 3 dots in upper right corner
Tap "Block User"